FAQ

Have a question? View our frequently asked questions.


I've forgotten my account number?
If you have forgotten your account number, please contact our Customer Care team on 01383 729814 or email sales@unitedindustrial.co.uk.


Can I amend an order once it's submitted?
Yes, but only if the order has been placed during working hours (Mon-Thu 8am – 5pm/Fri 9am – 3pm). Please call Customer Care on 01383 729814 immediately after the order is placed. If the order has been processed and dispatched the order cannot be amended.


What is your returns policy?
All goods correctly supplied in accordance with your order but which are subsequently returned will only be credited provided that you contact Customer Care on 01383 729814 for prior authorisation and the following criteria are met:

– The goods must be of current design and in resaleable condition, with original unmarked packaging.
– The goods must be accompanied by a packing note stating the reason for return and the invoice number against which the goods invoiced.
– The cost of the outward carriage, if paid by the Company, and a handling charge will be payable by the purchaser when the goods are exchanged with a minimum 15% of the net invoice value of the returned goods.
– Notification of return of goods must be lodged, in writing, within 3 working days of the delivery date.
– Non standard and non-stocked goods which have been specifically purchased on behalf of a purchaser are non-returnable.


Can my order be delivered to a different address?
If the address you require is not listed in your Member Area please call Customer Care on 01383 729814 and they can assist with a new delivery address.


Can I track my order?
Orders cannot be tracked online but please call Customer Care on 01383 729814 who can assist with any delivery status questions.


How do I use the Quick Order?
The quick order function allows goods to be ordered quickly and easily by entering the part number(s) and selecting the quantity required. Once complete select “Add to basket”. 


How do I access my previous orders?
You can only access orders placed on the website. To access previous orders you must be logged into your account. Select 'Your Orders' from the Members Menu.  


How do I know if my order has been dispatched?
You are not contacted when an order is dispatched, however if an order is placed before 3pm, Monday to Thursday, and 2pm on Friday and the items are in stock the goods will be delivered next working day (UK Mainland).


What are the delivery charges?
Orders under £75 - £5.95 carriage (UK Mainland).
Orders under £150 - £25.00 carriage (Northern Ireland).

What guarantee comes with the goods?
In lieu of any warranty implied by law we expressly guarantee to replace or make good any parts supplied by us which may be defective through faulty materials or workmanship, provided always, that such parts shall be promptly returned free to our works within 7 days of the defect becoming apparent and not later than 6 months after the date on which there were despatched by us in which respect time shall be of the essence of the contract.


If I have a complaint, what do I do?
If you have a complaint please contact Customer Care on 01383 729814 or email sales@unitedindustrial.co.uk


Can you provide a VAT invoice?
Yes you will always receive a VAT invoice via email or post.


How do I amend the contents in my shopping basket?
To amend products in your basket you can remove items by selecting the cross in the “Delete” column next to the product. To amend the quantity you can change the quantity by using the up and down arrows in the “Qty” column, or by typing the quantity you require.


How can I contact United Industrial?
You can contact United Industrial in several ways. We are available by phone on 01383 729814 and email – sales@unitedindustrial.co.uk. 


How do I know if a product is in stock?
Each part number with available stock has 'In Stock” show in green.


I have a discount code, how do I use it?
At checkout there is an option to enter a discount code.